This document sets out the privacy policy of SYMPLIFI Ltd and its affiliates (together referred to as “SympliFI”, “we” or “us“) and explains how we collect and use your personal or company information in connection with your relationship with us as a customer or potential customer including;
- through your use of our products and services;
- by interacting with through your use of our website URL (www.symplifi.finance or https://dashboard.symplifi.co/ (the “Site“),
- our content and/or services such as online training; or
- by contacting our team members.
This policy also applies to information held about suppliers and possible future suppliers, contacts and all other people we hold information about.
“Personal Information” means data that allows someone to identify or contact you or your company (e.g. company name, your name, address, telephone number, e-mail address, billing information; people to whom purchases have been shipped, including addresses and phone number).
“Non-Personal Information” means data that is not associated with or linked to your Personal Information.
Depending on the particular circumstances, we may collect and hold different Personal Information about you. For example, this may include:
- your name / company name
- your contact information such as your home or work address, telephone and email contact details;
- your payment details/financial information, such as your bank account details;
- your account security credentials, such as username and passwords;
- information about how you use our products and services;
- information in connection with communications you send us, for example to report a problem; and
- where necessary, additional information as part of our user authentication process.
Each time you use the Site, we may automatically collect the following types of information:
- Technical information: For example, the type of internet browser and the operating system. We use this information to help provide a good user experience on the Site
- Log information: For example, the details of the use of the Site by you, the visits to the Site and traffic data. We use this information to help us understand how users use the Site and to improve user experience.
- If you fail to provide us with this information, or you object to us processing such information, the consequences are that we may be prevented from conducting business with you and we may be unable to provide our products and services to you.
Information you give to us when you purchase our products and services. If you use one of our services you will need to provide certain information including your name, address and company number in relation to the service.
Other information you give to us. We may receive and store information that you enter on the Site (e.g. when you register for a program) or give us in any other way (e.g., by telephone, email or other software platform). As a result of your use of the Site, you may supply us with such Personal Information such as your name and contact details.
We may also collect information from you online using cookies and other analytical tools or when you visit the Site, including when you use our products and services. Like most websites, we use “cookies” to help us make our Site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone / tablet). They improve website use and speed – for example by automatically filling your name and address in text fields. There are more details in our section on Cookies below. In addition, with regard to each of your visits to our Site we will automatically collect certain information e.g. your IP address used to connect your computer to the Internet.
The Site has reasonable security measures in place to protect against the loss, misuse and unauthorized alteration of Personal Information in SympliFi’s possession and control. Although we endeavor to provide security for information in our possession and control, no security system can prevent against all potential security breaches, and we bear no liability for uses or disclosures of Personal Information or Non-Personal Information arising in connection with the theft thereof.
Our Site may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our Site you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.
Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient, and customised experience and to provide the products and services that you have requested. We may also use the information that you have provided to ensure that the content on our Site is presented in the most effective manner for you and your computer.
We may use and disclose your information for the following specific purposes:
- to carry out our obligations arising from any usage of services between you and us and to provide you with the products, services and information that you request from us;
- to assist you with enquiries, or to improve our customer service;
- to communicate with you;
- to send you marketing (where we have the right to do so – see marketing section below);
- for our billing and account purposes;
- to maintain our business relationships where you are a business partner, a user of our website and services, or a customer;
- administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- as part of our efforts to keep our Site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our Site about services that may interest you or them;
- to develop and improve our products and services;
- to update our records;
- to allow you to participate in interactive features of the Site or our programs, when you choose to do so; and
- comply with legal and regulatory obligations.
As further described below, in limited circumstances we may disclose collected information, including Personal Information, to certain third parties in connection with providing the Services or as required by law.
We may use Non-Personal Information in a variety of ways, including, by way of example, to evaluate the performance of the Site and Services and the general preferences of users, or to generate anonymous statistics for our benefit or for our business partners. Because Non-Personal Information is entirely anonymous, and therefore can never be used by us to identify you, this policy does not limit our ability to use or disclose Non-Personal Information.
As a necessary part of providing our products and services, we may disclose information collected from you to the following categories of third parties for the purposes outlined in this Privacy Policy:
- We may disclose certain Personal Information about you to our affiliates, third-party service providers, agents and contractors (e.g., our third party payment processors), if this is necessary to provide you with our products and services, respond to your inquiries or for any other related purposes and so long as they are only using the Personal Information to provide services to us. We will ensure that if we share information with, or provide access to, third party service providers or affiliates, any such disclosure or access is at all times in compliance with applicable data protection legislation.
- If another company acquires our company, business, or our assets, that company will possess the Personal Information collected by it and us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.
- Under certain limited circumstances, we may cooperate with legal investigations and/or we may be subject to legal requirements to disclose information collected through the Site or the Services, such as, by way of example, to a court or a governmental agency, and our policy is to provide such cooperation and comply fully with all such legal requirements. We may also disclose Personal Information to protect or defend the rights or property of SympliFi or users of the Services and/or to investigate any violation or potential violation of the law or this Privacy Policy. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
We may also share your Personal Information with third parties who support our information technology or handle mailings on our behalf and our professional advisers. The disclosures contemplated by this paragraph (“Necessary Disclosures”) are necessary if you wish to use our products and services. As mentioned above, we may use and disclose Non-Personal Information without restriction. If you do not want us to make such Necessary Disclosures, or to use Non-Personal Information without restriction, you must not use the Services. We do not sell, rent or lease e-mail addresses or other Personal Information to third parties.
We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required. If you close an account you have with us or you decide not to go ahead with participating in one of our programs, we may still keep your information.
If you have subscribed to one or more of our products or services, communications or mailing lists, you may unsubscribe by following the instructions which are included in any email that you receive or by contacting SympliFi at any time with the email provided on the site.
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the Site. They may also be used to track your return visits to the Site. When using the Services, we may create “cookies” on your computer for purposes of facilitating and maintaining your current user session to help SympliFi understand your use of the Site and enable you to access, navigate and use the Services. SympliFi may collect Personal Information using those cookies in order to enable the Company to identify you in connection with the Services and to track use of the Services for purposes consistent with this policy.
To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, IP, which may vary from session to session), domain name, and/or a date/time stamp for your visit. Third party advertising companies may also use cookies for tracking purposes.
You may be able to block cookies via your browser settings, but this may prevent you from access to certain features of the Site. For information about blocking the use of cookies, please refer to the instructions/help screen on your browser.
If we change our privacy policy, we will post those changes on the Site so that users are always aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. These changes will be effective immediately. In any event, changes to this Privacy Policy may affect our use of Personal Information that you provided us prior to our notification to you of the changes. Please check this Privacy Policy periodically to inform yourself of any changes. If you do not accept the changes made to this Privacy Policy you should immediately stop using the Site and our products and services.
Effective October 20, 2023. SympliFi may make changes to this policy in the future.
